Listed below are some commonly asked questions we hear from our patients. Click on the question to see the answer. If you have a more specific enquiry, please don’t hesitate to contact us.

At Prevent Dental Suite, we try our best to see patients on the same day if they have a dental emergency. However, if you have a small problem visit us before it becomes more painful and serious.

Toothache or dental pain is one of the most common dental emergencies experienced by most people at some point in their life. The pain can be intense and unbearable, which can adversely affect one’s performance at work or in school.

For temporary pain relief, here are some remedies you can use at home:

  • Numbing gels
  • Over-the-counter painkillers
  • Saltwater rinses
  • Cold compress
  • Clove oil
  • Dental floss

For more information, visit our Toothache or Dental pain page.

Yes. We have HICAPS in the office for easy claiming of your health fund rebates on point of sale. Just bring your dental fund card with you during your appointment. With HICAPS, you only have to play the gap.

HICAPS stands for Health Industry Claims and Payments Service. The machine will automatically process HIF’s contribution on your bill and you’ll only have to pay the gap should there be any.

This is in pursuant to our goal of lowering out of pocket expenses and making quality dental care more accessible.

More information about HICAPS here

It’s very hard to quote over the phone without the dentist seeing exactly what your dental needs are. Consequently, we can’t give you a quote over the phone. But once you visit the dental office, the dentist can properly assess the situation, provide treatment options, and their respective quotes.

If you are in a health fund we can give you the item numbers so you can ask your fund what rebate you will get for your treatment.

We also have zipMoney Mediplan payment plan available for flexible interest-free instalment plan. More information here

Generally, the consensus amongst dentists is that a reasonable period for routine dental examination and maintenance is 6 months.

The idea of regular checkups is to identify any dental diseases before they require significant treatment. Prevention is much, much better than cure!

It is also now recognised that oral health can have an influence on general health.

The best way to save your teeth and keep a healthy smile is to take good preventive measures.

Regardless of your age or lifestyle, you can be at risk of various oral health problems if you don’t pay attention to the health of your teeth and gums.

Prevent painful and often costly dental problems. If it’s been a while since you’re last checkup, make an appointment for a checkup and teeth cleaning at our Kallangur clinic today.

For more details, go to our dental checkup and clean page.

There are many excellent ways to whiten the teeth and all have advantages and disadvantages. Since each case is different there is no one best way.

When staining is present on the surface, the dentist can professionally clean the teeth, often producing a fresher, whiter appearance.

On the other hand, when staining is actually in the tooth, below the surface, there are a number of ways to whiten the teeth. Sometimes simply replacing old, worn out fillings that are failing at the edges can produce better looking front teeth. Alternatively, when the enamel is heavily stained, crowns or facings may be the best option. Dentists have access to continuing education in the latest dental techniques and they can give advice as to the best choices for you.

Learn more about professional dental whitening. Go to our teeth whitening page.


A toothache is always a sign that you need to see a dentist as soon as possible. In the meantime you can take pain killers if necessary, if you cannot get to a dentist see your GP for antibiotics, but before you finish your antibiotic course see a dentist because antibiotics can only stop the infection for few days. If its not treated in time the infection becomes more aggressive.

Knocked out tooth:

If dirty, rinse tooth in milk holding it by the crown (not roots). If not available use water (few seconds only), then put the tooth back in the socket. If the tooth cannot be replanted, wrap in Glad Wrap or place it in milk. Go to a dentist within 30 minutes if you can. Time is critical for successful replanting.

Broken tooth:

Try to clean debris from the injured area with warm water. If caused by a blow, place a cold compress on the face next to the injured tooth to minimize swelling. Go to the dentist as soon as possible.

For more information, please go to our dental emergency page.

It is common for the wisdom teeth to erupt in a way that is not ideal or partially erupt due to lack of space and some times they are misaligned. People often have pain with these wisdom teeth as they become difficult to clean due to incomplete eruption, resulting in food packing, gum disease or tooth decay.

However, not all the people have this teeth, and for those who do, not everybody requires their wisdom teeth to be removed. It is best to have these teeth checked for early detection and management.

For further details, visit our wisdom teeth removal page.

Yes, as with any minor or major surgery, bleeding, swelling, post-operative pain, bruising and infection may occur. Other complications include difficulty in opening the mouth due to swelling and sore lips.

There is a risk of nerve damage that may cause temporary or permanent numbness of the lower lip and tongue associated with the extraction of lower wisdom teeth.

Discuss the above risks and consequences of wisdom teeth extraction with your dentist at Prevent Dental Suite before having your wisdom teeth out.

We are a family friendly dentist serving patients of all ages in Kallangur, Warner, Murrumba Downs, North Lakes, Petrie, Strathpine, Griffin, Mango Hill, Lawnton and surrounding areas in Brisbane northside.