We are closed on public holidays and will also be closed on Saturday 28/03/2026 for a one-off closure. Thank you for your understanding.
An Insight into the New Patient Experience in Kallangur at Prevent Dental Suite
Visiting a new dentist for the first time can sometimes be a bit unnerving. Here, you’ll find a dental care team that’s focused on patient relationships as well as the health of your mouth. At Prevent Dental Suite, we aim to make your new patient experience in Kallangur comfortable and transparent. By taking the time to get to know you, we can better understand your dental needs. This personalised approach helps us build stronger communication and lasting trust.
For new patient information, please arrive 15 minutes before your scheduled time to complete our registration forms, and allow up to 45 minutes for the initial visit. Please bring in your health fund membership card and, if you have a complex medical history, a list of your medications.
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Focusing on Your Goals
During your first visit, our primary goal is to listen to your concerns, address existing oral health problems, and work together to formulate a patient-centred care plan. Whether you’re hoping to invest in complete oral rehabilitation, removal of amalgam fillings in accordance with current safety protocols, or request a cosmetic makeover, your goals are ours.
Our experienced team of dentists are trained across all areas of dentistry, ensuring every recommendation is made with your best interests in mind. From pain relief to flexible financing and our new patient offer in Kallangur, we work to ensure an experience that gets ahead of your oral health needs before they become major problems.
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Always Know What to Expect
We’ll have you fill out paperwork on an iPad, which is uploaded directly to your patient file. The information you provide will be kept strictly confidential and won’t be shared with any other party. You’ll meet your dentist, who will sit down to have a chat with you. We’ll discuss your dental history and what’s brought you in, then start on a comprehensive examination. We’ll conduct a thorough examination, including intraoral photos of your teeth and digital X-rays using our advanced OPG machine.
Then, we’ll go through all results with you, explaining so that you understand the state of your oral health. If further treatment needs to be done, we’ll detail your options. Your dentist will also advise you on your oral hygiene. If there is no further treatment required, we’ll proceed with a cleaning. Otherwise, we’ll set you up with any more necessary appointments and do a cleaning on a follow-up appointment.
Prioritising Patient Comfort
As much as we love coming to work, we understand that not everybody has such a positive view of dentists! Often this is due to previous negative experiences elsewhere. We work hard to make your visit more pleasant with unique services provided, such as
- We supply cream to protect your lips and dark glasses for shielding your eyes.
- Ceiling-mounted TV screens and noise-cancelling headphones. These allow you to watch a movie or listen to music while undergoing treatment.
- If you need an anaesthetic injection, we first use an anaesthetic cream to numb your gum and minimise discomfort. We administer the anaesthetic very gently and can even warm it to body temperature to help reduce discomfort.
- Nitrous Oxide (Happy Gas) or prescription medications or IV Sedation for dental anxiety and comfort.
- Blankets, pillows, and heated eye masks are also provided.
Your comprehensive oral health assessment
- Comprehensive dental examination
- Dental X-rays (as many as indicated)
- Professional scale, clean and polish- Basic with no periodontal disease
- Fluoride application
- Photos of the inside of your mouth
- Photos of the outside of your mouth
- 3D 3-Shape Trios Scan to create a virtual copy of your mouth
- Cancer screening
- Tempero-mandibular joint assessment
- Smile assessment
- Oral hygiene and dietary advice
Your personalised treatment plan
If your dentist finds possible evidence of tooth decay, gum disease or another oral health or orthodontic problem, they’ll explain all the treatment options that could be suitable for you.
Your dentist will clearly explain each treatment option—including procedures, costs, and any possible side effects so you can make an informed decision.
If you decide on a treatment, they can then draw up your personalised treatment plan. We’ll then book an appointment for your treatment or a further consultation if the treatment is more complex. We know how precious your time is, and we’ll always try to find a convenient time for your appointment that suits you.
What sets Prevent Dental Suite’s Check-up and Clean apart?
Unlike some dental practices, your first visit is not a quick, rushed visit. We approach your first visit to get to know you and find out about your mouth in great detail.
You’ll be receiving high-quality dental care, with a comprehensive approach to allow the team to utilise our advanced technology and give your mouth a thorough check-up with a comfortable clean.
Second Opinions and Consultations
If you need a second opinion or are looking for a consultation and information about a particular dental treatment, the consultation appointment is best for you. You can book online or call us on 07 38703333 to learn more about our new patient offer in Kallangur.
New Patient Forms
To prepare for your first appointment, you will need to complete your personal, medical, and dental history form. You will receive an authenticated link following booking and you can securely complete this form on your mobile device.
Emergency Dentistry
We make every effort possible to provide same-day emergency appointments. If you need to contact us after hours, the best thing to do is to email us with “emergency” in the subject line. In most cases, you’ll receive a reply within two hours.
Preventive Dentistry in Kallangur
We are a family-friendly dentist serving patients of all ages in Kallangur, Warner, Murrumba Downs, North Lakes, Petrie, Strathpine, Griffin, Mango Hill, Lawnton and surrounding areas in Brisbane northside.
FAQs
We always encourage our patients to bring any dental devices they may have for assessment, such as night guards, mouth guards and anti-snoring devices made by a dentist. If you have any questions regarding a recently purchased dental product such as an electric toothbrush or water flosser, feel free to bring it too. If you have private health insurance, make sure you bring your private health fund card, as we will be unable to claim any available benefits for this appointment without it.
Dental x-rays are now digital and involve very low radiation exposure. Every few years your dental x-rays require updating for a thorough diagnosis
If you have had dental x-rays taken within the last two years, please advise us. We may be able to request a transfer of dental x-rays from your previous dental practice, which may take up to two weeks. Once received, we will advise you on whether you require any updates of dental x-rays for a comprehensive assessment of your health.
We recommend that you visit the dentist for a check-up and clean appointment every 6 months. This gives your dentist the chance to spot possible signs of a problem at an early stage, when they're usually easier and cheaper to treat. We aim to detect potential issues early so they can be addressed before becoming more serious.
If you have an ongoing oral health or orthodontic issue, we may recommend more frequent visits to help us monitor your condition and manage your treatment.
